Frequently Asked Questions
General Questions
What is Wizard Market?
Wizard Market is an online store offering a variety of fun, practical, unique, and thoughtfully selected products. Our collection includes pet products, gifts, accessories, and other everyday items.
Where is Wizard Market located?
Wizard Market is located at:
346B Dundas St W Lower
Toronto, ON M5T 1G5
Canada
How can I contact Wizard Market?
You can contact our customer support team by phone or email:
Phone: 416-519-5477
Email: info@wizardmarket.store
Orders & Shopping
How do I place an order?
Simply browse our products, select the item you would like to purchase, add it to your shopping cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information and complete your order.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.
How will I know if my order was confirmed?
After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout. If you do not receive a confirmation, please contact our customer support team.
Payment
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on your location and order, options may include major credit and debit cards and other secure payment methods supported by our payment providers.
Is my payment information secure?
We use secure payment processing systems to help protect your payment information. For your security, never send your full payment card information or passwords by email or other communication methods.
Shipping
How long does shipping take?
Shipping times can vary depending on the destination, shipping method, product availability, and other factors. Available shipping information and estimated delivery times will be provided during the ordering process when applicable.
How can I track my order?
If tracking information is available for your order, it will be provided through the shipping information associated with your order. If you have questions about your shipment, contact us with your order number.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us with your order number. We will help you review the status of your shipment.
Returns & Refunds
Can I return an item?
Return eligibility depends on the product and the circumstances of the return. Please review our applicable return and refund terms or contact us before sending an item back.
How do I request a refund?
Contact us with your order number and details about your request. If your order qualifies for a refund, we will provide instructions for the next steps.
How long does a refund take?
Once a refund is approved and processed, the time it takes to appear in your account can vary depending on your original payment method, bank, or payment provider.
Products
Are product colors and sizes exactly as shown?
We make every effort to provide accurate product descriptions, measurements, colors, and images. However, slight variations may occur due to manufacturing, lighting, screen settings, or the handcrafted nature of certain products.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and details about the issue. Our team will review the situation and help determine the appropriate next steps.
Customer Support
How quickly will I receive a response?
We aim to respond to customer inquiries as promptly as possible. Response times may vary depending on the volume and nature of inquiries.
What information should I provide when contacting customer support?
For order-related questions, please include your order number, the email address used for your purchase, and a brief description of your concern. This helps us assist you more efficiently.
Still Have Questions?
We're happy to help. If you cannot find the answer you're looking for, contact Wizard Market:
Email: info@wizardmarket.store
Phone: +14165195477
Wizard Market: 346B Dundas St W Lower, Toronto, ON M5T 1G5, Canada